CITIZEN REQUEST MANAGEMENT

Citizen requests that are easier to submit, track, and explain.

Auvant designs bilingual request portals that make public intake easier for residents and internal processing clearer for teams.

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Portal components

Portal components

Accessible forms

Clear questions, attachments, validation, and messages in both languages.

Internal tracking

Assignment, priorities, notes, statuses, and action history.

Communication

Receipts, notifications, and exports for responsible teams.

Public experience, internal control

The portal can stay simple for residents while giving staff the tools needed to process requests properly.

For public and private teams

Auvant works with organizations that need to improve operations without losing control of their systems, data, or user experience.

Plan a citizen portal

A first conversation helps clarify scope, risks, data, and the most useful mandate format.